RETURN / REFUND POLICY

Last updated 3.1.2023

Thank you for your purchase. We hope you are happy with your purchase. This document has been made to simplify & clarify our Returns & Refund Policy. However, if you are not completely satisfied with your purchase for any reason, you may address your concerns at: in**@ri**************.net. As a ground rule – We offer no money-back guarantee for any of our books, merchandise, or of our digital products as a policy. Please see below for more information on our return policy.

RETURNS

Fashion Products: All returns must be postmarked within [7] days of the purchase date. All returned items must be in new & unused condition, with all original tags and labels attached.

Printed Books 3^rd party websites: See the guidelines on their platforms.  

Printed Books on our website: No Returns are applicable.

Digital Courses: No Returns are applicable.

RETURN PROCESS

To return an item, [please email customer service at [su*****@ri**************.net] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number,] place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:

[Richard Lionheart Enterprises]

Attn: Returns

[RMA #]

[Rúa Diogo Cao 1]

[Portela-LRS, Lisboa 2685-198]

[Portugal]

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.]

REFUNDS

We offer no refunds for printed books, digital products of any kind, or merchandise that is been shipped by one of our partners or in one of our own platforms. Please make sure you have the size correctly, and that you do wish to gain benefits from our products and service prior to purchasing. Basically, we are saying: “get your shit together beforehand!”

For personal or group sessions purchased – If you haven’t started the course, and decided to withdraw within 7 days of the scheduled session you will be refunded 90% of the payment (minus registration and other fees). If the cancelation has been made within the 7 days period of the first appointment (less than 7 days from the starting date), no refunds will be applicable here.

For the “Ask Don Ricardo” Service – No refunds will be applicable once the purchase has been made. If you ordered it by mistake, contact us at: Su*****@ri**************.net with no guarantee of a refund.  
  
If a return & refund will be approved, after receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [30] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be [returned] or [exchanged]:

•  Digital Books, Workbooks, or any digital guides/products
• Printed Books via our websites or from Amazon & other 3rd party platforms
• Merchandise sold on of our partner’s platforms

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A $[10] restocking fee will be charged for all returns in excess of $[100].         
•     Sale items are FINAL SALE and cannot be returned.
•  A refund can be considered and issued in cases of technical problems in our platforms that prevent the delivery of our products within 7 days period from the purchase date.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[+351-91-185-8052]

[Su*****@ri**************.net]